Turn Your Reception Team into Your Biggest Asset at our Front Desk Heroes Workshop!
Join us on SATURDAY 29th March
8:30am - 5pm (Canberra Time)
THIS EVENT TAKES PLACE IN:
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SATURDAY 29th March 8:30am-5:00pm (Canberra Time)
EQUIP YOUR TEAM WITH THE TOOLS, SKILLS AND CONFIDENCE TO TURN THE FRONT DESK INTO A MARKETING MACHINE FOR THE PRACTICE
Upskill your team in one short day
Your front desk team is the heartbeat of your practice. They set the tone for patient experience, drive appointment bookings, and influence overall business success. If your practice is struggling with cancellations, price shoppers, or inconsistent communication, the Front Desk Heroes Workshop is the game-changer you need.
Master Front Desk Performance & Communication
- Elevate your team’s mindset and productivity.
- Learn simple yet powerful frameworks to enhance patient interactions.
- Discover our proven systems to turn complaints and challenges into opportunities.
- Transform your front desk into a powerhouse of efficiency.
- Learn simple yet powerful frameworks to enhance patient interactions.
- Discover our proven systems to turn complaints and challenges into opportunities.
- Transform your front desk into a powerhouse of efficiency.
Maximise Patient Bookings & Retention
- Learn The Patient Appointment Booking Framework – Increase bookings and reduce no-shows.
- Confidently handle cost-related inquiries and price shoppers
- Confidently handle cost-related inquiries and price shoppers
- Drive long-term patient retention.
- Discover framework and skills of asking for a patient referrals and reviews... with ease
– Turn happy patients into loyal advocates.
- Discover framework and skills of asking for a patient referrals and reviews... with ease
– Turn happy patients into loyal advocates.
Deliver a Polished & Professional Patient Experience
- Implement The Perfect Presentation Audit to ensure every patient interaction is top-tier.
- Use professional persuasive language & Communicate with clarity, confidence, and care.
- De-escalate issues and foster positive relationships.
- Provide a compelling reason to return – Build loyalty through every touchpoint.
- De-escalate issues and foster positive relationships.
- Provide a compelling reason to return – Build loyalty through every touchpoint.
Front Desk Heroes is a world-class workshop for dental practice owners and their teams that will show you how to:
- Ensure the appointment book is full and productive
- Increase new patient conversions
- Eliminate cancellations
- Ask for payment without feeling icky
- Deal with difficult or disgruntled patients
- Creating patients that pay, stay, and refer for life!
Places are filling fast with practices that are ready to rev up their reception team – so don’t miss out.
WhO Should Attend?
This workshop is focused on upskilling and training your reception and front desk team.
Practice owners and managers are encouraged to accompany their team to learn how to enhance their practice together.
After all, dental practice growth comes from teamwork, building consistency, and shared success!
Where and when is the workshop?
- Saturday 29th March 2025
- 8:30 AM – 5:00 PM Canberra Time
- Zoom Online Session
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Three reasons you can't miss out:
Fully develop the potential of one of your practice’s most important assets
Your team will recognise the importance of their role as the quarterback of the practice, they can make or break the day.
Have your team trained by experts in the field with decades of first-hand experience
The front desk personnel will have the tools, skills and confidence to turn the front desk into a marketing machine for the practice.
Ultimately increase the profitability of your practice
Patient flow increases, the level of patient care increases, productivity increases, and so profit increases! Because profit is power, the practice can reinvest in more marketing, patient retention systems, wage increases – the sky's the limit.
Meet your host - MICHELLE WEEKS
Leadership facilitator, business and life coach and transformation agent
Hi! I’m Michelle Weeks, and I’m thrilled to be your host for this workshop.
As one of the Savvy Dentist coaches, I’ve helped numerous dental practice owners like you supercharge their outcomes.
I'm also a qualified life coach and teacher.
My mission is clear: to inspire individuals, teams and organisations to overhaul their thinking, uncover barriers and guide them to achieve unwavering success.
This specialist workshop for dental practice owners and their teams will cover timeless, real-world methods that are guaranteed to work.
Give me one short day, and I’ll show you and your team how to get lasting, sustainable results.
ABOUT SAVVY DENTIST
You’ll be joined in this workshop by Savvy Dentist members.
Savvy Dentist is a community of visionary dentists and dental practice owners who are growing their businesses through our specialist coaching program.
Led by dentist, thought leader and entrepreneur Dr Jesse Green, the program provides tools, systems, coaching, webinars, workshops and community events that support members in moving beyond redundant, traditional models to smarter business ownership.
They don’t teach business management in dental school. That’s why we’re here – to help dental practices build accelerated financial growth, greater choice and more free time.
Not part of the Savvy Dentist community yet? Join us!
PRAISE FOR THE PROGRAM
Before working with Jesse, I worked over 180 days a year and my profit was $350,000. Since working with Jesse, I now work just 65 days a year and take home over $1 million.
Dr Ayesha Aijaz
I started working with Jesse 2 years ago and have experienced huge rewards. In the past 12 months alone, I have increased my annual holidays by 100% (to 3 months last year), and I have further increased my profits by an additional 20%.
Dr Dail Kim
We had a significant problem with patients failing to attend or cancelling at short notice. When we engaged Jesse, this was the primary issue that we needed help with. He gave us specific techniques to deal with the issue and as a result unproductive time has reduced to almost nil. The return on investment through this alone has been significant.
Dr Patrick Caldwell
Before working with Jesse, I worked over 180 days a year and my profit was $350,000. Since working with Jesse, I now work just 65 days a year and take home over $1 million.
Dr Gareth McBride
We put systems in place, we've improved the team morale, and generally we're a very, very happy workplace now. So one of the things that Jesse's really, really helped us with is the ability to actually step away from the clinical side of things and work on the practice and the business of running the practice itself there. And it freed up a lot of our time and worked us towards what we want now in our life outside of dentistry itself. When I first started, I was doing a good fifty hours a week there, and so seeing very little time at home, and now I've cut back down to four days a week and spending a lot of my time with numbers and also doing a lot of traveling as well, too, there. Before the changes that we've made, I feel much, much more comfortable about the business running itself and having less of my input. So if I go away, I know that when I come back, I've got a business to come back to.
Dr Barry Young
Frequently Asked Questions
Who is this workshop for?
The workshop is created for dental practice owners and their front desk team.
How much are tickets to Front Desk Heroes?
Tickets are $1500 plus GST.
Is this per person, or per practice?
Each ticket covers admission for the practice, including you and all relevant team members.
What makes your event different from any of the others?
This is a practical, results-driven workshop designed specifically for dental practice managers and their front desk teams. Our methods aren’t based on outmoded business practices or impractical theoretical ideas.
Get ready for a day packed with practical tools for success, delivered by an engaging and inspiring host.
How do I know that the methods you teach will really work for me?
The principles taught in the Front Desk Heroes workshop are based on real-world experience, not academic theory. These principles have been used successfully by Savvy Dentist members and Dr Jesse Green himself to build 7-figure dental practices.
In short, these are practical, sustainable and proven methods designed for ambitious dental practice owners and their teams.
Is this event in-person or online?
This is a digital event, and will be held over video conference on the day. This means you and your team can dial in from wherever you are.
What platform is the event hosted on?
It will be held over Zoom and you will be emailed the Zoom link the week of the event.
Is it pre-recorded or LIVE?
This is a LIVE event, meaning you can ask questions and seek guidance in real-time.
Remind me, what time is the event?
The event will begin at 8:30 AM and will conclude at 5:00 PM Canberra time. Please be sure to check the conversion with your local time zone to ensure you don’t miss out!
Do Practice Max members receive a discount?
Yes, please check your emails for an invitation from us that includes information around your member’s discount.
For any further questions or information about Front Desk Heroes, please contact us here or call 1300 66 83 84.
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